Shipping & Delivery Policy

Last updated: 29 July 2026

This policy explains how access to The Exam Brief is delivered after a successful payment. It forms part of our Terms & Conditions.

In short: The Exam Brief sells digital access only. Nothing is physically shipped, there are no delivery charges, and access is enabled on your account within minutes of a successful payment.

1. We deliver digital access only

The Exam Brief, a proprietorship of Sahras Khan sells access to an online study platform. There is no physical product, no courier, and no shipment. Because nothing is posted, no shipping address is required and no delivery or handling charges apply.

2. Service area

The Platform is delivered over the internet and can be accessed from anywhere with a supported browser and a working connection. Prices are charged in Indian Rupees.

3. How and when access is delivered

Access is granted to the account you were signed in to at checkout. It is enabled immediately, and in almost all cases within a few minutes after Razorpay confirms a successful payment.

Sign in to your account and open the portal. Paid Content becomes available automatically.
You will also receive a confirmation email at your registered address.
No download, installation, activation key, or tracking number is involved.

Occasionally a bank or gateway confirmation is delayed. If that happens, access is granted as soon as the payment is verified, and in any case we aim to resolve confirmed payments within two business days.

4. Duration of access

Portal access runs for 3 years from the date a verified payment successfully grants working access. Renewal is optional and manual, and there is no auto-debit. Full terms are set out in our Terms & Conditions.

5. If access does not appear

First, sign out and sign back in, and confirm you are using the same email address you paid with. If access still does not appear, email admin@theexambrief.com from your registered address with your name and the Razorpay payment reference.

Support hours are Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays). We respond within two business days for paid-access failures; other requests are handled as promptly as practicable. If a verified payment does not produce working access and we cannot restore it within two business days, you are entitled to a refund under our Refund & Cancellation Policy.

6. Printed material

We do not currently sell or ship any printed or physical material. If that changes, this policy will be updated before any physical product is offered for sale.

7. Contact

Questions about delivery of access can be sent to admin@theexambrief.com or raised through our Contact page.